Track your order
Paste your tracking number below. It is in your shipping confirmation email.
For the first 3 to 5 days your tracking will show very little, often just “Info Received” or “Label Created”, and sometimes nothing at all. That is completely normal and does not mean anything is wrong.
Your tracking number is created the moment your order is packed, but the carrier only starts posting updates once the parcel is physically scanned into their network. Until that first scan happens, the page stays quiet.
Once it moves, updates come through steadily until delivery. Typical total delivery time is 6 to 10 business days.
Info Received — packed and labelled, waiting for the carrier’s first scan. Normal for the first few days.
In Transit — on the move. Long gaps between updates are normal while it crosses borders.
Out for Delivery — arriving today. Keep an eye out.
Delivered — if it says this and you have nothing, check with neighbours and any safe place your carrier uses, then email us.
Orders are packed and dispatched within 1 to 3 business days. You will get an email with your tracking number as soon as it leaves the warehouse, so if you have not had that email your order has not shipped yet.
Check your spam folder before writing to us, it lands there more often than you would think.
You have 30 days from delivery to return anything for a full refund. If it turned up damaged, email us a photo and we replace it or refund you, your choice, no return shipping needed.
We can only change it before dispatch. Email us as fast as you can with your order number and what needs changing. Once the parcel has shipped the address is locked by the carrier.
Still stuck, or nothing has moved after 10 business days? Email us and we will chase the carrier for you. Real people, and we answer within 24 hours Monday to Friday.
help.minecompass@gmail.com