Shipping policy

Order Processing

Orders are typically prepared and dispatched within 1 to 3 business days following successful payment verification. During periods of elevated demand, promotional campaigns, or public holidays, processing windows may be subject to a brief extension. Customers will receive a shipping confirmation email inclusive of tracking details once their order has been dispatched.

Estimated Delivery Timeframes

United States: 7 to 18 business days International Destinations: 10 to 30 business days

These timeframes represent estimates only and do not constitute delivery guarantees. Actual delivery dates may differ depending on carrier workload, customs processing, weather conditions, or other logistical variables.

Shipment Tracking

A tracking reference will be issued to the customer's registered email address upon dispatch. Please allow between 2 and 5 business days for tracking data to become active and visible within the carrier's system.

Carrier Responsibility & Delivery Outcomes

Once an order has been dispatched and accepted by the designated carrier, the routing, handling, and final delivery of the shipment falls under the carrier's operational responsibility. Mine Compass is not liable for orders that are lost or misrouted during transit, delivered to an address provided incorrectly by the customer, reported as delivered by the carrier but not located by the recipient, or delayed as a result of carrier processing, customs requirements, or other logistical circumstances.

Address Accuracy

It is the customer's sole responsibility to ensure that the shipping address entered at checkout is complete and accurate. Once an order has been submitted, Mine Compass cannot guarantee the ability to modify the delivery address.

Contact

For shipping-related enquiries: help.minecompass@gmail.com